PLAYER SAFETY

RESPONSIBLE GAMING

At Galactic Wins Casino, we believe that gambling should always be a fun, safe, and controlled activity. We are committed to providing our New Zealand players with the tools and resources they need to gamble responsibly.

Our Commitment to Player Safety

Galactic Wins Casino operates under a strict responsible gambling framework. We take our social responsibility seriously and implement industry-leading measures to prevent gambling-related harm among our New Zealand players.

Our platform is designed with multiple layers of player protection, from automated alerts when spending patterns change, to direct access to professional support services at any time. We actively encourage players to use the tools available to them and to seek help if gambling stops being enjoyable.

✓Fully licensed and regulated
✓Certified RNG fair play
✓Independent auditing
✓Aligned with NZ Gambling Act

— PLAYER PROTECTION TOOLS

Tools to Help You Stay in Control

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Deposit Limits

Set daily, weekly, or monthly deposit limits to keep your spending within budget. Limits take effect immediately when reduced and after a 7-day cooling period when increased.

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Session Time Limits

Set a maximum session duration. When your time is up, you'll receive a notification and be automatically logged out to prevent extended unintended play.

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Loss Limits

Define the maximum amount you're comfortable losing within a given period. Once reached, you will not be able to place further bets until the limit period resets.

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Cooling-Off Period

Take a short break from gambling by activating a cooling-off period of 24 hours, 7 days, or 30 days. Your account will be temporarily restricted during this time.

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Self-Exclusion

Permanently or temporarily exclude yourself from all gambling activity at Galactic Wins Casino. Minimum exclusion period is 6 months. We will not reinstate accounts during the exclusion period.

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Reality Checks

Receive regular reminders of how long you've been playing and how much you've spent. These pop-up checks help you stay aware of your gambling behaviour.

Warning Signs of Problem Gambling

Recognising the early signs of problem gambling is the first step to getting help. If you or someone you know is experiencing any of the following, please reach out for support.

⚠Gambling more than you can afford to lose
⚠Borrowing money to fund gambling
⚠Neglecting work, family, or social obligations
⚠Feeling anxious or irritable when not gambling
⚠Chasing losses to win back money
⚠Lying to family or friends about gambling
⚠Gambling as a way to escape problems or stress
⚠Being unable to stop gambling despite wanting to

— SUPPORT RESOURCES

Help & Support in New Zealand

Problem Gambling Foundation of New Zealand

Free, confidential support for anyone affected by gambling harm in New Zealand.

HELPLINE

0800 654 655

Gambling Helpline

24/7 helpline offering crisis support, counselling referrals, and online chat.

HELPLINE

0800 654 655

Lifeline New Zealand

General mental health and crisis support available around the clock.

HELPLINE

0800 543 354